Terms and conditions

The Bildy website, www.bildy.co.uk (the “Site”) is owned and run by Mwnki Ltd. These terms and conditions (the “Terms”) govern the use of the Site by you (the “Customer”). Your use of the Site and any purchases you make from it constitutes your agreement with these Terms. If you do not agree to these Terms, please do not use the Site.

Bildy reserves the right to make changes to the Site and these Terms. Any changes will be notified here. By using the site you agree to accept any such changes. Therefore we encourage you to review our Terms each time you visit the site.

INTELLECTUAL PROPERTY

All Bildy designs, their concept and form, both 2D and 3D remain the copyright and design right of Mwnki Ltd 2017. All rights reserved.

SHIPPING

We currently only ship to the UK. Delivery is £5.

RETURNS

The satisfaction of our customers is super important to us, so please let us know if you have any issues, you can email us at hello@bildy.co.uk
Please scroll down for our FULL RETURNS POLICY.

INTERNATIONAL

Sorry, but currently we are unable to ship outside the UK. We are however actively looking into expanding our market overseas. If you leave your contact details via the subscriber box, we’ll let you know as soon as we start to ship internationally.

AVAILABILITY

Products displayed may be on backorder or discontinued. Product descriptions may indicate availability as “In Stock”, “Sold Out”, or “Pre order [expected shipping date or delay period]”. Product availability can vary continuously according to sales levels.

We try to ensure that the info provided for each product listing is accurate and up to date, however revisions or errors regarding stock levels may occur. Bildy is not responsible for errors regarding availability and cannot be held responsible if the stock level is not as is indicated. Bildy reserves the right to change the selection of products according to any limits imposed by its stock or that of its suppliers. 

Customers will normally be advised when ordering if a product is on back order. If notified afterwards, e.g. because of incorrect stock levels indicated on the site, the Customer has the option to cancel the items from their order.

If Bildy is unable to supply a product the Customer has ordered, we will email the Customer. The Customer can request either a cancellation of the order and a refund, or exchange the product for one of equal value. No penalty will be applied for such an order cancellation. No compensation, except the full repayment of the order,
can be requested.

PRICES

Where the prices include shipping charges, sales tax, or any promotional discounts, this will be indicated during the checkout process.

Where additional shipping charges or taxes apply or are not covered, this will be indicated during the checkout process.

Our prices never include customs import duties and these charges are the responsibility of the customer.

We try hard to ensure that the info provided in each product listing is correct, however mistakes may occur and Bildy is not responsible for or obliged to honour price typo errors.

PRESENTATION

Bildy makes every effort to display products as accurately as possible, however product images and colours may display differently on different device screens. The product written descriptions are intended to give Customers an accurate as possible description of the product being offered for sale, though they are not exhaustive, please
review this information carefully before deciding whether to purchase.

PAYMENT

Successful payment for an order via Paypal will formalise the sale contract with Bildy. Each order placed constitutes acceptance of the prices and description of the products ordered.

We use secure external payment systems such as Paypal and therefore we do not see, handle or store your sensitive payment information or card details directly.

Payment information remains secured by Paypal’s encryption systems.

Upon placement of an order we accept authorisation of payment by these external payment providers as confirmation of the order by you.

Bildy reserves the right to refuse any order from a Customer with whom exists, or which occurs during ordering, a dispute, including but not limited to a dispute over payment.

YOUR DETAILS

Products will be delivered to the address entered by the Customer during the checkout process. The Customer is responsible for the accuracy of information provided to Bildy.

Bildy cannot be held responsible for order form errors and any subsequent consequences including, but not limited to delivery delays or parcel loss.

Customers will be responsible for all expenses incurred for forwarding or re-shipping such orders.

DELAYS

Bildy are not responsible for delivery delays caused by carrier mistakes or disruptions including, but not limited to strikes or weather.

DAMAGE

Upon arrival the Customer must check the condition of any Bildy parcel in the presence of the delivery person and note any visible damage to the parcel on the delivery slip. Without noting such points, the product is considered to be accepted by the Customer and cannot be the subject of any dispute concerning its delivery or condition. The
Customer must notify Bildy of any damaged parcels, or damaged or missing products by email hello@bildy.co.uk within 3 business days so that we can attempt to resolve the dispute in a reasonable time.

LOST

If the Customer suspects that a processed and shipped parcel has been lost they should contact Bildy Customer Service by email hello@bildy.co.uk within 12 days following the receipt of the shipping confirmation email. 

Bildy will replace lost parcels where possible or refund the amount paid for the products if these criteria are met: 1) The carrier determines the parcel lost or misplaced, 2) The carrier determines the parcel undelivered, and 3) The Customer has informed Bildy of the lost claim within the time frame requested above.

Parcels shipped requiring a signature on arrival, at the request of Bildy, are not eligible for replacement or refund if the shipping carrier records them as delivered to the address given and signed for upon delivery.

PROCESSING + SHIPPING TIMES

We process online orders Monday through Friday, with the exception of national holidays.

Shipping times vary based on destination and other conditions.
Delivery days do not include Saturdays, Sundays or national holidays.

Order delivery times will constitute the following:

1) For in stock products, delivery time will be order processing time plus shipping transit time;

2) For backordered products, delivery time will be the product manufacture time, plus order processing time, plus the shipping transit time;

RETURNS POLICY

Customers have the right to return all unused, regular priced, non sale/discounted, in its original, sellable condition, for a refund of the price paid for the item at checkout, less all return shipping costs incurred by Bildy. To qualify the parcel must be postmarked for return shipping within 2 weeks of the delivery date. Initial shipping costs and return shipping costs are not refundable. All discounted products are final sale and refunds, exchanges or credit will not be given.

When returning products, Bildy will recommend to the Customer a suitable return method. For any questions relating to the return of a product Customer must contact Bildy Customer Service by email hello@bildy.co.uk.

By returning the products, the Customer is responsible for safely packing the products for return shipment, passing the parcel to the authorised shipping carrier, obtaining and keeping the return tracking info for the parcel, and insuring the package. All product returns are carried out at the Customer’s own risk.

Bildy will inspect all returned products and refund the price paid for the products (minus return shipping costs when applicable) subject to meeting the following conditions:

1) The item is unused, original condition and retaining original tags and packaging.

Product that is damaged, incomplete, or with deteriorated packaging, will not be refunded or exchanged. Instead it will be returned to the Customer at their expense.

2) The product was not purchased as a sale or discounted item on the day of purchase.

3) The parcel is postmarked for return shipping within 2 weeks of the delivery date.

Shipping damage to returned product resulting from unsuitable or insufficient repackaging by the Customer may result in Bildy issuing only a part refund, or no refund if the resale of the merchandise is impossible in the damaged state.

EXCHANGE

To exchange a product received for another, the customer must complete the return process outlined above, meeting the conditions and guidelines of the return policy and procedures. The Customer should then place a new order for the replacement product. Shipping costs related to the exchange, including the cost of return shipping for the
original product and the shipping cost of the replacement product, are the responsibility of the Customer.

For exchanges due to an accepted manufacturer’s defect, the replacement item will be shipped at Bildy’s expense.

PRIVACY AND SECURITY

We take privacy and security of your information very seriously. Every precaution is taken to ensure that your personal information is handled in a safe, secure and responsible manner. We operate with strict adherence to all applicable regional and national data protection laws and regulations.

YOUR ACCOUNT

You are solely responsible for the accuracy, legitimacy and content of information you provide to Bildy. All information shared with us, including but not limited to email addresses, mailing addresses and phone numbers will be used exclusively with regards to Bildy orders or communicating our news to you. Bildy will not share personal information with 3rd parties, beyond those engaged by us to deliver customer orders and conduct customer service duties, or unless required by law. By supplying this information and using our site you agree to this use of your information.

NEWSLETTER

You are welcome to subscribe to our e-mail newsletters by entering your e-mail address on the newsletter subscription page. We will only send newsletter e-mails to customers who have voluntarily opted in to this newsletter service by giving us their contact e-mail. You can unsubscribe at any time following the link at the bottom of the newsletters.

COOKIES

The Bildy site may use cookies. A cookie allows Bildy to identify repeat visitors to the Site and enhance access to the Site by connecting the Customer to their personal data. Using cookies to identify you means you won’t have to enter your username more than once, saving you time when browsing the site. Cookies are not linked to any personally identifiable information on the Site and are widely used by internet sites.

Bildy assumes your use of the site constitutes acceptance of our potential use of cookies.

SITE CONTENT + MATERIALS

Site material may not be reproduced, republished, copied, uploaded, posted, transmitted or distributed without written permission from Bildy. The “Materials and Content” of the Site; its information and contents, such as logos, text, data, artwork, images, photographs and graphics is created by and is the property of Bildy and is protected by patent, trademark and/or copyright under United Kingdom and/or foreign laws.

ACCESS

We reserve the right for any or no reason, without notice, to change, suspend or discontinue the Site or any part of it at any time and accept no liability for doing so.

DISCLAIMERS AND LIMIT OF LIABILITY

1) You agree to defend, indemnify and hold Mwnki Ltd, trading as Bildy, its directors and employees harmless from any and all claims, liabilities, damages, costs and expenses, in any way arising from, related to or in connection with your use of the Site, your purchase of the products or your violation of the Terms.

2) Bildy stress that the products, services and information proposed by Bildy in no way substitute for constant vigilance by adults.

3) Bildy’s aim is to provide accurate information on the Site, however there may be unintended technical, factual and typographical errors and Bildy makes no warranty that info and content on the Site will be complete, accurate, or error free. We reserve the right to make changes and corrections to the Site at any time without notice.

4) The Site is provided “AS IS.” and you assume all responsibility and risk relating to your use of it. Bildy disclaims all warranties, conditions and endorsements of any kind either express or implied with regards to information accessed on the Site.

No advice, information or materials, oral or written, you obtain through the site shall create any warranty or guarantee not expressly made herein. 

Mwnki Ltd, trading as Bildy 2016

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